I. IDENTIFICATION
This website (hereinafter referred to as the Website") is published by Christian Dior Couture, a joint stock company with equity established at EUR 160,055,840, listed under the Paris Trade and Companies Register under number 612 035 832, with a head office located at 30, avenue Montaigne 75008 Paris - Telephone number: +33 (0)1 40 73 54 44.
The President and CEO of Christian Dior Couture and Publication Director is Sidney Toledano.
The Website is hosted by the company Prosodie, with a head office located at 150 rue Gallieni - 92100 Boulogne Billancourt - Telephone number: +33 (0)1 46 84 11 1
Website access and the use of its content are subject to the usage stipulations provided hereinafter. The act of accessing and browsing this Website implies that the Internet user fully and unreservedly accepts the following stipulations.
II. INTELLECTUAL PROPERTY
2.1 Ownership
Christian Dior Couture is the owner of the Website's domain name.
The entirety of the Website, as well as its components (in particular text, structure, software, animated items, photographs, videos, illustrations, drawings, graphic representations, logos, etc.) are creative works protected by articles L.111-1 et seq. of the French Intellectual Property code. The Website and its components are the sole property of Christian Dior Couture; the latter is the sole party authorised to exercise intellectual property and related personality rights, particularly brands, models, creative works, software, databases, interpretations and image rights, as the originator or through a formal authorisation or licence.
Christian Dior is the owner of the brands: 克麗絲汀, 迪奧, 姫仙蒂婀 克里斯蒂昂 迪奥, КРИСТИАН ДИОР, דיור ディオール, クリスチャンディオール.
2.2 Penalties
Use of all or part of the Website, particularly by means of downloading, reproduction, transmission, representation or circulation, for purposes other than personal and private use and with a non-commercial aim by the Internet user is strictly prohibited. The party liable for infringement of the above shall be liable to penalties stipulated in both the French Intellectual Property code with regard to copyright infringement (article L. 335-1 et seq.) and brand rights (article L. 716-1 et seq.) in particular, and the French Civil Code with regard to general legal liability (article 9, Sections 1382 et seq.).
III. PERSONAL DATA
3.1 Type of personal data
The term 'personal data' applies to all personal information (particularly the user name, password, name, surname, date of birth, email and postal addresses) that Internet users may disclose to Christian Dior Couture when subscribing to the Christian Dior Couture newsletter via the "NEWSLETTER" section of the Website and/or in respect of any message sent via the "CONTACT" section of the Website. The said data, irrespective of its type, shall directly or indirectly make it possible for Christian Dior Couture to identify and improve knowledge about Internet users and send them its newsletter and/or respond to their messages. When the Internet user discloses personal data, the said Internet user shall answer questions asked during the subscription process for the Christian Dior Couture newsletter and thus communicate precise information, which shall not prejudice the interests or rights of third parties.
3.2 Consent
No datum of a personal nature shall be collected without the personal consent of the Internet user concerned. The optional or compulsory nature of the items to be disclosed to Christian Dior Couture for this purpose shall be stated to Internet users beforehand. Said Internet users shall not be required under any circumstances to disclose any personal data to Christian Dior Couture.
However, in the event of refusal by the Internet user, Christian Dior Couture shall not be in a position to send the newsletter to the Internet user concerned and/or respond to their messages. In all events, if the Internet user does not wish or no longer wishes to receive the newsletter from Christian Dior Couture, the said Internet user may inform Christian Dior Couture accordingly by sending an email to the following address: contactdior@dior.com In all events, the Internet user shall also have the option of cancelling his or her subscription to the Christian Dior Couture newsletter by clicking a hypertext ink included directly in each issue of the said newsletter sent to the Internet user in question.
3.3 Identity of the party responsible for processing personal data
The Christian Dior Couture company is responsible for collecting and processing personal data from the Website.
3.4 Recipient(s) of personal data
The Christian Dior Couture company is the sole recipient of personal data collected from the Website. Personal data shall not be disclosed to third parties.
3.5 Internet user rights
In accordance with the French Freedom of Information and Technology law (No. 78-17 dated 6 January 1978), the Website has been registered for automatic processing of personal data with the CNIL (Receipt no. 686224). Each Internet user may exercise his or her right to access, rectify, supplement, update, lock, cancel and delete the personal data regarding the Internet user in question and, for legitimate reasons, to oppose its processing. To exercise the above rights, the Internet user may contact Christian Dior Couture by email at the following address: contactdior@dior.com.
3.6 Cookies
Christian Dior Couture may create a "cookie" (alphanumeric identifier) in the hard drive of the Internet user's computer solely with the aim of recognising the said user when he or she subsequently views the Website.
The term of conservation of information concerning browsing by the Internet user, as provided by the "cookie" on the Website, shall not exceed one year. The Internet user is reminded that he or she may prevent cookies from being created on his or her hard drive by configuring their Internet browsing software accordingly (Internet Explorer, Mozilla Firefox, Opera, Safari, etc.). To this end, the Internet user is referred accordingly to the user guide of their Internet browsing software ("Help" section of the browser's toolbar) or may obtain any such information from the publisher of the said software.
IV. LIABILITY
Christian Dior Couture shall undertake to ensure the accuracy and updates of information published on the Website to the best of its ability. The company reserves the right to correct content at any time and without prior notification. However, Christian Dior Couture cannot guarantee the accuracy, precision and comprehensiveness of information made available on the Website. Said information shall not constitute any guarantee or commitment by Christian Dior Couture with regard to the Internet user. In particular, Christian Dior Couture shall not be held liable for:
- Any lack of precision, inaccuracy or omission regarding the information available on the Website;
- All and any damage arising from computerised intrusion by a third party, resulting in a modification to the information made available on the Website;
- And, more generally, any and all direct or indirect damage, irrespective of the cause, origin, nature and consequences, caused as a result of access by anyone to the Website or inability to access the said Website, along with the use of the Website and
Christian Dior Couture shall implement means intended to ensure the security of the files generated from personal data collected from the Website. It is, however, formally stated that Christian Dior Couture has no control over the risks related to the operation of the Internet and draws the attention of Internet users to the presence of possible risks in terms of confidentiality of data transmitted across this network.
V. AMENDMENTS TO LEGAL TERMS
Christian Dior Couture informs Internet users viewing the Website that these legal terms may be amended at any time. Such amendments shall be published online and shall be deemed accepted without reserve by any and all Internet users accessing the Website after the said amendments have been published online.
VI. DISPUTES
These legal terms have been drawn up in accordance with French law and, in particular, with the provisions of Law no. 2004-575 dated 21 June 2004 "for confidence in the digital economy" and Law no. 78-17 dated 6 January 1978 on "Freedom of Information and Technology". French courts shall exercise jurisdiction over all and any disputes arising from the use of the Website, subject to contrary provisions arising from Regulation no. 44/2001 dated 20 December 2000 concerning court jurisdiction and the application of rulings in civil and commercial matters (Brussels I).
If the Internet user has any questions about the use of the Website and/or these legal terms, or any request that he or she wishes to address to Christian Dior Couture, they are invited to send a message via the "CONTACT" section of the Website or an email to the following address: contactdior@dior.com.
Welcome to www.dior.com. This section of our Website sets out our General Terms and Conditions of Sale (“
Terms”) including our full delivery and returns process.
These Terms apply to all sales of products made to you, the customer, via www.dior.com (“
the Website”). Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
By placing an order with us you confirm that you agree to these Terms. If you do not agree to the Terms, please do not place any orders through the Website.
We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Website after the new version has been posted. We therefore advise you to make sure you are happy with the Terms each time you place an order.
Unfortunately, we do not accept delivery to addresses outside the Netherlands.
1. INFORMATION ABOUT US AND HOW TO CONTACT US
We are
Parfums Christian Dior B.V. a company registered in Netherlands. Our company registration number is 24121783, and VAT number is NL002771160B01 and our registered office is at Rivium Boulevard 212, 2909 LK Capelle aan den IJssel. You can contact us through our Customer Care Team which is available to you as follows:
Opening hours: 10am – 6pm Monday to Friday excluding Bank Holidays in France (Current PCD Service Relation Clientèle, 33 Avenue Hoche, 75008 Paris).
Phone number: +31 (0)20 645 55 55
Email address:
contact@dior.com
Store Locator
link
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2. OUR PRODUCTS
The images of the products on our website are for illustrative purposes only and although every effort is made to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
3. OUR CONTRACT WITH YOU3.1. Orders
Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.
If we are unable to accept your order we will inform you of this by email and will not charge you for the products. This might be because:
- the product is out of stock
- we have identified an error in the price or description of the product
- you have exceeded our Maximum Purchase Policy set out below
- we need to deal with technical problems with the product or make minor technical changes
- we need to update the product to reflect changes in relevant laws and regulatory requirements.
Please note that we are unable to process orders to a P.O Box address.
When we have accepted your order you will see a confirmation page that gives you your unique reference number and the total sum deducted from your credit or debit card account. You can print this page for your reference, or alternatively wait until you receive this information in our acceptance email titled “Uw bestelling is definitief”. The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records.
Please note that the contract is set out in the language of the order and that it will be archived for a period not exceeding the period required to fulfil the purposes for which it was archived.
If you have any questions about an order, please contact our Customer Care Team using the contact details in article 1. It will help us if you can tell us the order number whenever you contact us about your order.
3.2. Price and Payment
The price of the products (which includes VAT) is displayed throughout your online journey, either visible in the dropdown basket on the top banner of the website or on the checkout pages when you place an order. If there is a change in the rate of VAT between your order date and the date we supply the products, we will adjust the rate of VAT that you pay, unless you have already paid for the products in full before the change took effect.
We take all reasonable care to ensure that the price of the products advised to you is correct but in the unlikely event that the products are incorrectly priced, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
You can pay for products using the following payment options:
CREDIT / DEBIT CARDS ACCEPTED:
- American Express
- MasterCard
- Maestro
- Visa
OTHER MEANS OF PAYMENT:
- IDeal
WE'RE SORRY, WE DO NOT ACCEPT:
- Cheques
- Postal Orders
We are sorry, but at this time, we do not offer gift certificates or gift cards.
You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you. If you pay by IDeal, your order will be invoiced when we receive the debit authorization.
IMPORTANT INFORMATION:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
3.3. Maximum Purchase Policy
We regret that we must limit any orders to no more than five (5) units of any item per order.
3.4. Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing payment information;
- Cannot deliver to address provided;
- Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Care Team on +31 (0)20 645 55 55 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy which is set out below and in our Customer Care and FAQs document.
4. DELIVERY4.1. Standard Delivery
We offer complimentary delivery on all orders to the address specified by you in your order by DPD, usually within 3 – 5 working days from the date your order is accepted by us. Working days are Monday through Friday excluding French and Dutch bank holidays.
Please allow two additional days for deliveries to rural areas.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to withdraw from the contract and receive a refund for any products you have paid for but not received.
All orders require a signature upon delivery. If you are not there to receive your order DPD will leave contact information and a delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, DPD will not be able to leave your order 'hidden' at the delivery address unless this is specifically requested by you to DPD.
If, after a failed delivery to you, you do not re-arrange delivery or collect the products from the delivery depot then either we or DPD will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and you may be liable to pay us compensation.
We are sorry we only deliver online orders to Dutch addresses.
4.2. Delivery Addresses
Unless you tell us otherwise during the ordering process, we will deliver your purchased products to the delivery address you have provided in your account information.
We will take all reasonable care to deliver to the address given. However, we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry by you.
4.3. Ownership and Responsibility
You will be responsible for the products once they have been delivered to the address you have provided.
You own the products once we have received payment in full.
5. YOUR RIGHTS TO END THE CONTRACT
Save for the exceptions in article 5.2, you will be entitled to withdraw from your contract with us without giving any reason and to return the products. You may also be entitled to end your contract. Your right to end the contract or withdraw from the contract will depend on the products you have purchased, whether you have simply changed your mind, whether there is anything wrong with the products we have supplied, how we are performing and when you decide to end the contract, all as further set out below.
If you want to end the contract because of something we have done or have told you we are going to do, see article 5.1.
If you have just changed your mind about the product, see article 5.2. You may be able to get a refund if you are within the “cooling-off period”, but this may be subject to deductions.
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see article 5.3.
5.1. Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
- we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed
- there is a risk that supply of the products may be significantly delayed because of events outside our control
- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, or
- you have a legal right to end the contract because of something we have done wrong.
5.2. Your right of withdrawal
Whilst we hope that you are delighted with your order, if for any reason you are not entirely satisfied or you otherwise change your mind, you have a legal right to change your mind and receive a refund within thirty (30) days after the day the products were delivered to you or, where the products have been supplied in instalments, thirty (30) days after the day on which the last instalment was supplied. Please note you must let us know of your intention to exercise your right of withdrawal before the end of this thirty days’ period using the Returns Form provided by us or any other unequivocal written statement setting out your decision to withdraw from the contract, and return the products and all complimentary items to us to receive a refund.
You do not have a right to change your mind in respect of products where any hygiene seal or similar protection on those products has been broken or tampered with. This does not apply if you are making a return because the products are faulty or damaged (see below). Also, you cannot exercise your right to change your mind when purchasing products:
- whose price is dependent on fluctuating financial market rates that we cannot control,
- specifically manufactured to your specifications,
- which, after having been delivered and by their nature, are inextricably combined with other items.
5.3. If there is a problem with the product
Please notify us immediately after delivery of any damage or fault or incorrectly supplied products or if the items listed on the dispatch note do not match those contained in your delivery by calling our Customer Care Team +31 (0)20 645 55 55 (Monday - Friday 10am – 6pm excluding French Bank Holidays) or by emailing us at contact@dior.com with your order details. To ensure prompt resolution, please provide the order number and keep the box, packing materials, all complimentary items and the damaged items for inspection by the carrier.
We are obliged to provide you with products that are in conformity with this contract.
Please note that if you return products more than thirty (30) days after the date they were delivered to you, then we may make a deduction from any refund for use you have had of those products since delivery.
If you wish to exercise your legal rights to reject products you must either post them and all complimentary items back to us or allow us to collect them from you. We will pay the costs of postage or collection. Please call Customer Care using the contact details in article 1 for a return label or to arrange collection.
Please ensure you obtain a Proof of Postage when you return the products to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the products and all complimentary items, in the unlikely event that we do not receive the returned parcel.
6. HOW TO MAKE A RETURN
If you are entitled to return products under article 5, you may return your order free of charge via Colissimo.
Please note that if you make a return using a method other than by Colissimo and you have simply changed your mind, you will be responsible for any applicable costs and charges involved.
Within the order packaging, you will find a Returns Form with details of your order together with details of our returns process. You may use this Returns Form to withdraw from the contract or you may make any other unequivocal written statement setting out your decision to withdraw from the contract.
Any refund is excluded in the event that the value of the products is diminished due to your handling in a way which would not be permitted in a shop.
a) Returning Products
Products and all complimentary items must be returned to us promptly at our distribution centre. If you are returning products because you have changed your mind, products and complimentary items must be received at our distribution centre no later than 30 (thirteen) days after the date you tell us you have changed your mind to maintain your entitlement to a refund. Please ensure that the returned parcel is properly sealed.
If you return your parcel via Colissimo you will receive proof of postage and a code to track your return online at https://www.laposte.fr/particulier/outils/nl/een-pakket-volgen.
If you make a return using a method other than Colissimo, please obtain and retain your proof of postage in order to provide proof to us that you have returned the products in the unlikely event that we do not receive the returned parcel.
b) Processing the Refund
If you have returned products because you have changed your mind, we will process the calculated refund as soon as possible and in any event within fourteen (14) days after the day we receive the returned products or (if earlier) the day on which you provide us with evidence of having sent the products back to us at our distribution centre. We will not be obliged to make a refund if you cannot provide evidence that you have sent the products and all complimentary items back to us so therefore please ensure that you retain, and are able to provide, proof of postage. Please note that a full refund will not be provided for returned products that show signs of unreasonable use.
If you have returned products because they are damaged, faulty or incorrect, we will process your refund as soon as possible and in any event within fourteen (14) days after the day we receive your returned products and confirm you are entitled to a refund.
Refunds will only be made against the original credit/debit card used for the purchase. You will receive email notification of your refund from our Customer Care Team.
If you have chosen to exchange the relevant products, please note we can only offer exchanges that are equivalent or less than the value of the original order. If you request to exchange for a value less than the value of the original order, we will credit the original credit/debit card used to make the order with the difference in value.
If you have requested an exchange or replacement on your Returns Form, this will be processed within 14 (fourteen) working days of receiving your returned products and will be delivered via standard delivery. Deliveries of exchanged or replacement products will be completed on the Delivery terms set out above.
7. OUR LIABILITY TO YOU
If we fail to comply with these Terms or fail to use reasonable skill and care in relation to our arrangements with you, we are responsible to you for foreseeable loss and damage caused to you as a result. Loss or damage is foreseeable if it is oblivious it would happen or if, at the time the contract was made between us, both we and you knew it might happen.
We only supply the products to you for private use and not for commercial, business or resale purposes. We therefore will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
8. PERSONAL DATA
We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
Please see our
Data Protection document to understand how we will use personal information submitted by you when creating an account, purchasing products and when you are otherwise using the Website.
9. OTHER IMPORTANT TERMS
We may transfer our rights and obligations under these Terms to another person or organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. We will not unreasonably withhold or delay our consent.
This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These Terms are governed by Dutch law and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. You can bring legal proceedings in respect of the products in the Dutch courts, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in the Netherlands.
You can also lodge a complaint with the Dutch Foundation for Consumer Complaint Boards (“Geschillencommissie Webshop”), accessible through
https://www.degeschillencommissie.nl/english/.
The European Commission provides for an Online Dispute Resolution Platform, which you can access here:
http://ec.europa.eu/consumers/odr/
