We are committed to offering you personalised services while respecting your privacy and choices.
· Who we are
· What data may we collect about you
· How we collect or receive your data
· For what purposes we may use it
· For how long we may keep it
· Who we may share it with
· How we protect it and keep it confidential
· What are your rights under the European Regulation
· How to contact us if you have any questions or concerns about our use of your personal data
· Information about cookie management
WHO are we?
When we say “Dior”, “us”, “our” or “we”, we refer to:Christian Dior Netherlands B.V.
, a Dutch company with offices located at Pieter Cornelisz. Hoofstraat 100 – 1071 CC Amsterdam, Nederland, represented by Vincenzo Equestre, acting as Director (Christian Dior Couture)
WHAT data may we collect about you?
“Personal data” means any information that could identify you either directly
(e.g. your name) or indirectly
(e.g. through a unique client ID number).Depending on the data you provide or share with us
, personal data may include information related to:
· your identity and status
· your contact details
· your family status and relatives
· your personal preferences
· your size and style
· your purchases (in store or online)
· your online journeys (dior.com, social media pages, partners websites)
· your repairs
· your requests through our customer department
· your participation to our events
In the context of a job application with Christian Dior Couture, we may collect the following information:
• Your identity
• your contact details
• Your Curriculum Vitae
• Your cover letter
We invite you to keep us informed in writing of any changes to your contact details.
HOW we collect or receive your data?
As part of our relationship, we might collect or receive data from youIn the following context(s):
o Account Creation and management
o Newsletter and commercial communications subscription
o Online browsing
o Marketing surveys
o User Generated Content
o Use of Digital Apps
o Participation to an event we organize
o Application for a job
Via the following touchpoints(s):
o Dior.com journey
o In store relationship with our salesperson
o Relationship with us during an event we organize
o Customer Department relationship
o Collection forms you complete in store or online
o Digital apps you use
o Dior social media pages you visit or comment / like
o Digital Media Advertising you click on
o Search Engines Paid Advertising you click on
FOR WHAT PURPOSES Christian Dior Couture may use it?
for the processing of your data is the MANAGEMENT OFOUR CLIENT RELATIONSHIP
It includes, depending in which context your data is collected:
· The management of your orders
· The management of our digital communications and offers to you
· The management of your profile*
· The management of your enquiries
· The management of events you register and/or participate
· The management of your job application
· The management of our website and digital apps
· The improvement of our products and services
The LEGAL BASIS
for the processing of your data can be, depending in which context your data is collected:
· Your consent
· The performance of a contract
· Legal grounds where a processing is required by law
· Our legitimate interest,
which can be (i) To tailor our marketing communications; Improvement of our products and services; Fraud prevention; Securing our tools;
* Please note that when we send or display personalised communications or content, we may use some techniques qualified as “profiling
” to evaluate and predict your personal preferences and/or interests. Based on our analysis, we send or display communications and/or content tailored to your interests/needs.
FOR HOW LONG we may keep it?
We only keep your personal data for as long as we need it for the purpose for which we hold your personal data, to meet your needs, or to comply with our legal obligations.
As a general principle, your personal data will be retained in our client database for a period not exceeding:
· if you are “prospect
” (i.e. you have never purchased a Dior product but you are interested in Dior brand), we keep your data for 3 years
· if you are “client
” (i.e. you have already purchased a Dior product), we keep your data for the duration of our commercial relationship + 10 years
· If you are a “job candidate
” (i.e. you apply for a job offered by Christian Dior Couture), we keep your data for 2 years
Where cookies are placed on your computer, we shall keep them for no more than 13 months.
We may retain some personal data to comply with our legal or regulatory obligations, as well as to allow us to manage our rights (for example to assert our claims in Courts) or for statistical or historical purposes.
When we no longer need to use your personal data, it is removed from our systems and records or anonymised so that you can no longer be identified from it.
WHO we may share it with
WE ONLY SHARE INFORMATION:
ON A NEED TO KNOW BASIS;
WHERE POSSIBLE IN A PSEUDONIMIZED WAY ((not allowing direct identification);
FOR LEGITIMATE PURPOSES (to provide you with requested services, to comply with our legal obligations, to prevent fraud and/or to secure our tools, to improve our products and services, or after having obtained your consent to do so);
· Other affiliate of Dior House
to provide you with the same personalised service worldwide
· Other entities of LVMH Group,
some acting as data processors
We may share some of your personal data including those collected through Cookies with Parfums Christian Dior to harmonize and update the information you share with us, to perform statistics based on your characteristics and to tailor our communications.
We only share your personal data with Parfums Christian Dior for direct marketing purposes
· Our trusted third-party suppliers
For instance, we may entrust services to:
Third parties providing digital and e-commerce services
Advertising, marketing, digital and social media agencies
Third parties delivering a product to you
Third parties providing IT services
Payment service providers and credit reference agencies
Third parties assisting us for customer care;
Third parties assisting us in the organisation of our events
Third parties securing transactions placed through dior.com against fraud and misappropriation
for change of control; for legal grounds; with your prior consent
You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from
their websites. Please note that these websites have their own privacy policies.
We may also offer you the opportunity to use your social media login
. Please be aware that in such case you share your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social media platforms have their own privacy policies.
HOW do we protect it and keep it confidential?
We take all reasonable precautions to keep your data secure.
We contractually require that trusted third parties who handle your personal data for us do the same.
Your data may be transferred to, accessed from, and stored outside the European Union by staff members who work for us or for one of our trusted service providers.
We do it only in a secure and lawful way, and taking steps to make sure that third parties adhere to the commitments set out in this Policy (in particular by entering into appropriate contracts based on the template adopted by the European Commission).
YOUR RIGHTS UNDER EUROPEAN REGULATION “GDPR”
It is important that you can control your personal data. Please find hereunder a summary of the rights you have under the GDPR:
· The right to be informed
· The right of access
· The right to rectification
· The right to erasure/right to be forgotten
· The right to object to direct marketing, including profiling
· The right to withdraw consent at any time for data processing based on consent
· The right to object to processing based on legitimate interests
· The right to lodge a complaint with a supervisory authority
· The right to data portability
· The right to restriction
· The right to deactivate Cookies
PLEASE CONTACT US AT THE CONTACT DETAILS BELOW TO EXERCISE THESE RIGHTS.
Note that we may require proof of your identity and full details of your request before we process your requests above.
HOW TO CONTACT US
If you have any questions or concerns about how we treat and use your personal data, or would like to exercise any of your rights above, please contact us:
· by calling our Customer Department at 08000233964 or sending us an email at CONTACTDIOREU@dior.com
· or by writing to us through the contact form on dior.com available athttps://www.dior.com/couture/nl_nl/contact
You may also contact our Data Protection Officer (DPO) at firstname.lastname@example.org
Information about cookie management
This section presents our policy for managing cookies on the dior.com website.
It aims to explain where the browsing information processed when you visit our website comes from, how it is used, and your rights.
What is a cookie?
When you visit our website, we might, depending on the choices you make, store a text file on your device (computer, smartphone, tablet, etc.) through your web browser.
This text file is a cookie. For as long as it is valid and stored on your device, it will enable Christian Dior Couture to identify your device when you visit the website in the future.
Only the issuer of a cookie can read or modify information stored in it.
Below you will find information on the cookies that might be stored on your device when you visit pages on the dior.com website, either by Christian Dior Couture or by third parties, and how you can delete cookies or refuse to allow them to be stored on your device.
What is the purpose of the cookies issued on dior.com?
There are several categories of cookie. Some of them are issued directly by Christian Dior Couture and its providers, and some are issued by third-party companies.
I. The cookies issued by Christian Dior Couture and its providers
Various types of cookie might be stored on your device when you browse our website:
(i) “Essential” cookies
These cookies are essential
for browsing our website, including to ensure that the ordering process runs smoothly.
If you delete them it can cause difficulties when browsing our website and make it impossible to place an order.
These cookies are also needed to track the activity of Christian Dior Couture.
They might be stored on your device by Christian Dior Couture or by its providers.
(ii) “Analytical and Customisation” cookies
These cookies are not essential for browsing our website but might make it easier for you to conduct searches, optimise your buying experience, and enable us to better determine your expectations, and improve our offering and the way our website works.
(iii) “Advertising” cookies
Cookies might also be used for advertising purposes. These cookies ensure that the adverts you see are relevant to you.
What is the advantage of seeing promotional offers and adverts tailored to your browsing?
The aim is to present you with offers and adverts that are as relevant to you as possible. To this end, cookies technology allows us to display, in real time, the content that corresponds most closely to your interests based on your recent browsing of our website.
Your interest in the content displayed on your device when you browse a website often determines that website's advertising resources, which in turn enable the website to operate its services, which are often provided free of charge to users. You would probably prefer to see offers and adverts that interest you rather than content which is of no interest to you. Similarly, Christian Dior Couture, like any advertiser, would like its offers and adverts to be seen by internet users who might be interested in them. Please note: if you share your device with other people:
If your device is used by several people and if one device uses several web browsers, we cannot be certain that the services and adverts delivered to your device are determined based on your use of the device and not on that of another user.
It is your decision and responsibility whether you share use of your device and configuration of your web browser’s cookie settings with other people.
II. Cookies issued by third-party companies
Cookies are issued and used by third parties on our website in accordance with these third parties’ privacy protection policies.
These cookies are not essential for browsing our website.
We might include on our website applications produced by third parties which enable you to share our site content with other people or to tell other people what content you have been browsing or your opinions of it. This is true of the “Share” and “Like” buttons for social networks like Facebook, Twitter, Instagram and Pinterest.
Social networks that provide buttons like these might be able to use them to identify you, even if you did not use the button when browsing our website.
This type of button can enable the social network concerned to track your browsing of our website, simply because you were logged into your account with the social network on your device (you had an open session) while you were browsing our website.
We have no control over the process the social networks use to collect information relating to your browsing of our website and linked to the personal data they hold.
We urge you to read these social networks’ privacy protection policies to find out for what purposes, including advertising, they use the browsing information they might collect using these buttons. These privacy protection policies must give you the option to inform the social networks of your choices, including by configuring your user accounts with each of them.
To read the privacy protection polices of the aforementioned social networks, visit their websites.
III. Managing the cookies stored on your device
You can decide whether cookies are stored on your device.
Using your web browser settings, you can at any time simply and at no cost choose to accept or block the storage of cookies on your device.
You can configure your web browser as you wish, so that cookies are (a) accepted and stored on your device, or conversely (b) blocked.
a. Consent to cookies
If your web browser is configured to allow cookies to be stored on your device, the cookies embedded in the pages and content you browse will be routinely stored on your device.
b. Blocking cookies
You can configure your web browser so that:
· you are given the option to accept or block cookies on a case-by-case basis, before a cookie is likely to be stored on your device;
· it always refuses to store cookies on your device.
Please note: Any changes you make to your web browser’s cookie acceptance or blocking settings may change your web browsing experience and the process of accessing services that require the use of these cookies.
For example, if you block essential cookies you might no longer be able to place orders on our website.
If you choose to refuse to allow cookies to be stored on your device or if you delete cookies that are stored on it, we cannot accept any liability for the consequences should our services under-perform because we are unable to store or consult the cookies needed for these services to operate and which you might have blocked or deleted.
How can you exercise your rights, depending on the browser you use?
The configuration process is different for each web browser. It is usually described in the browser’s help menu. We suggest you find out how to configure your browser and change your cookies preferences.
· For Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
· For Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=en_US
· For Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
· For Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
The protection of your personal data is important to us. Data controllers according to the Dutch Personal Date Protection Act are Parfums Christian Dior B.V., a company with capital of €500,000, registered in Netherlands under trading ID 24121783, whose VAT number is NL002771160B01, having its registered office at Rivium Boulevard 212, 2909 LK Capelle aan den IJssel as the publisher of the website www.Dior.com/ (hereinafter referred to as the “Site
”)and Parfums Christian Dior S.A, a company with capital of €2,620,860, registered in Paris under trader ID 552 065 187, whose VAT number is FR 16 552 065 187, having its registered office at 33, Avenue Hoche, 75008 Paris (hereinafter collectively referred to as “Parfums Christian Dior
This personal data protection policy (hereinafter referred to as “the Policy
”) is intended to describe how your personal data are collected and used by Parfums Christian Dior as well as your rights in this respect.
As such, to ensure respect for the privacy of its users (hereinafter referred to as “Users
”), Parfums Christian Dior undertakes to ensure that the collection and processing of personal data, conducted for the purposes of this Site, is conducted in accordance with the Dutch Personal Data Protection Act.
Thus the Dutch Data Protection Authority shall be notified of the processing of personal data for the purposes of the Site.
Parfums Christian Dior may also need to collect your data should you apply for a vacancy at Parfums Christian Dior, on its Careers website (hereinafter referred to as the “Careers Site
”) which can be accessed from www.Dior.com/
This Policy supplements the provisions of the Terms and Conditions of the Site to which you can refer for more information on the use of the Site.
Data protection is taken very seriously by Parfums Christian Dior. We collect personal data in accordance with the valid data protection provisions. By use and registration on this website, the User agrees to the following data protection provisions. Should the User not agree with the data protection provisions, he will have to forego using the Site.ARTICLE 1 – TYPE OF DATA COLLECTED
Data are collected by Parfums Christian Dior either directly (1) or indirectly (2).
1. Data collected directly
Information collected directly is required for the purposes as described in Article 2 below, and is essential to respond to your requests. Such information that you provide voluntarily such as your email, civility, first name, family name, address, postcode, city, country and phone number, is marked with an asterisk on data entry forms.
2. Data collected indirectly
Parfums Christian Dior also collects browsing data indirectly using data collection tools (including but not limited to cookies, tags, beacons, and any other appropriate means) which are installed on the Site and enable the use of certain of its features.
You may choose to disable these tools via your internet browser as described in Article 6 of this Policy.ARTICLE 2 – PURPOSES OF COLLECTING YOUR DATA
The data collected are processed automatically, under the responsibility of Parfums Christian Dior, for the following purposes:
to manage orders placed on the Site;
to recruit for a vacancy (Careers Site);
to contact Users where necessary;
to distribute information, particularly the Site Newsletters and promotional updates, to the Users;
to compile anonymous statistics.ARTICLE 3 – DATA RETENTION PERIOD
Data are kept for a period not exceeding the period required to fulfil the purposes for which they were collected.
ARTICLE 4 – RECIPIENTS OF THE DATA
The personal data shall only be transferred to countries outside the European Union and the European Economic Area when an adequate level of protection is guaranteed in the meaning of the European legislation and/of any applicable legislation (e.g. European Union Model Clauses, Privacy Shield, etc.).
The sole recipients of the personal data collected by Parfums Christian Dior are the departments responsible for client relations, communications and marketing as well as subsidiaries of the company that may be located outside the European Union. Personal data shall only be disclosed to third parties with the prior consent of the Users unless the communication of such information is strictly necessary to the provision of the service requested or where access is requested by a public or legal authority.
In any case, Parfums Christian Dior shall provide your personal data to a third party only where:
You have given us your prior consent to share this information;
Parfums Christian Dior needs to share this information with third parties to provide you with the service you are requesting;
Parfums Christian Dior is ordered by a legal authority or any other public authority to provide the information;
For technical purposes, when storing your personal data for use in recruitment, your data will be stored on the central servers of our service provider:
Milton Keynes Data Centre for Lumesse
Milton Keynes MK14 6LB
UKARTICLE 5 – DATA SECURITY AND PRIVACY
Parfums Christian Dior has endeavoured to implement all necessary technical and organizational precautions to safeguard the privacy and security of the personal data processed and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.
A “cookie” is a small file that does not identify the User but records information on the browsing activity of a computer on a site.
Some cookies are strictly necessary to the provision of services (1) and others facilitate analysis by Parfums Christian Dior of your browsing activity on the Site (2).
1. Cookies strictly necessary to the provision of services
Some of our cookies have the sole purpose of enabling or facilitating electronic communication and are strictly necessary to the provision of our communication services online at the express request of the User.
These are mainly session cookies which are used to authenticate and connect to the Site and to memorise aspects of browsing activity during a session. These cookies are essential for the User to be able to browse and access the Site.
2. Cookies used to analyse browsing activity
Information supplied by cookies can facilitate our analysis of your browsing activity on the Site. For this purpose, Parfums Christian Dior uses the following four types of cookie:
Cookies that record User preferences, configurations, and pages viewed previously are also installed in the course of browsing activity on the Site. These temporary cookies are linked to the User session and are deleted when you close your browser. They are used for the main purpose of improving the personalised service provided to the User. The data thus obtained are intended to facilitate subsequent browsing of the site.
Advertising cookies that are used to make the ads more appealing. These cookies are used to select ads based on their relevance, to improve reporting on campaign performance and to avoid showing ads that you have already seen. These cookies remain until you delete them or they expire;
Web beacons, which are electronic images also known as invisible pixels.
Most Web browsers automatically accept cookies, but the User can usually change the browser settings to block them, if desired; in such a case, the User should be able to proceed as follows:
On Internet Explorer:
Go to Settings and Internet Options.
Go to the Privacy tab.
Click on the Advanced button and check the box “Override automatic cookie handling”.
Click on the Firefox button at the top of the Firefox window (or the Tools menu in Windows XP), then select Options.
Select the Privacy panel.
Set History to “Use custom settings for history”.
Uncheck “Accept cookies”.
On Google Chrome:
Click the Chrome menu icon.
Click “Show advanced settings”.
In the Privacy section, click “Content settings”.
Select “Block sites from setting any data”.
6.2 – Statistics
To tailor the Site and its content and services to the expectations of the Users, Parfums Christian Dior measures the number of visits, the number of page views, and the activity of the Users on the Site and the frequency of their return visits. To measure this traffic, Parfums Christian Dior uses the Google Analytics tool, a website analytics service provided by Google Inc. (Google).
The data generated by cookies relating to the use of the Site (including the IP address) are transmitted and stored by Google on servers in the United States.
Google shall use this information to review the use of the Site, to compile reports on activity on the Site for Parfums Christian Dior and to provide other services relating to activity on the Site and use of the Internet.
Google may also pass on this information to third parties where required by law or where such third parties process such information on behalf of Google, including the publisher of this website. Google shall not link your IP address with any other data held by Google.
To opt out of Google Analytics, click on the following link:https://tools.google.com/dlpage/gaoptout?hl=en-GBARTICLE 7 – RIGHT TO ACCESS, BLOCK AND RECTIFY
You have, at any time, the right to access, rectify, modify and – in the event of a legitimate reason to do so – block the processing of your personal data. To exercise such rights:
PARFUMS CHRISTIAN DIOR
33, avenue Hoche
75008 Paris – France
Your requests must be submitted in writing and must be signed and accompanied by a photocopy of a piece of ID bearing your signature. Parfums Christian Dior has a period of two months to respond to your request.
ARTICLE 8 – TRANSFER OF DATA IN THE EVENT OF A CHANGE OF CONTROL OF THE COMPANY
In the event of a change of control of the company, bankruptcy proceedings or the transfer of company assets, the personal data collected by Parfums Christian Dior may be transferred.
ARTICLE 9 – UPDATES TO THE DATA PROTECTION POLICY
Parfums Christian Dior reserves the right to update this Policy at its sole discretion and without notice. In such event, the updated version of the Policy shall be published immediately on the Site and all browsing activity thereon, from the time of publication of the said updated version of the Policy, shall be entirely subjectto it.