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FASHION & ACCESSORIES

UK MSA Statement open

UK Modern Slavery Act 2015 Statement

Introduction

This statement is made pursuant to Section 54 of the Modern Slavery Act 2015 and sets out the steps Christian Dior UK Limited (“CDUK”) has taken during its financial year ending 31 December 2016 to ensure that slavery, servitude, forced or compulsory labour, and human trafficking (collectively, "Modern Slavery") is not taking place in any part of its business or in its supply chains.

Business

Christian Dior UK Ltd is a subsidiary of Christian Dior Couture SA (CDSA), which is closely linked to the LVMH Moët Hennessy Louis-Vuitton SE (“LVMH”) Group.
CDUK distributes premium apparel, homeware and Fine Jewellery on behalf of the Christian Dior Couture SA to clients in the United Kingdom. Christian Dior is among the most iconic brands worldwide and its unique positioning encompasses most high quality product categories, such as Leather, Baby, Men’s and Women’s RTW, Fine Jewellery & Watches, Homeware, Accessories and Shoes, and relies on exceptional savoir-faire.

CDUK purchases:

(i) Leather, Baby, Men’s and Women’s RTW, Fine Jewellery & Watches, Homeware, Accessories and Shoes from suppliers located essentially in Italy, France & Switzerland; and

(ii) Marketing, packaging and Point of Sale Material from suppliers located in various European countries, including France.

Policies and Practices

CDUK’s commitment is to act with integrity in all its business dealings and to promote ethical conduct, to enhance compliance with applicable laws and to provide guidance with respect to business conduct.  It has a number of policies that are relevant to this commitment, which set out what CDUK expects from its employees, internal business and its external suppliers.

Key Policies are:

  • 1. CDUK Suppliers' Code of Conduct ("Suppliers' Code of Conduct") available upon request

         CDUK expects its suppliers to share its commitments and act in full compliance with the relevant laws, including all national, local and international laws relating to the management of their businesses.
         CDUK requires its suppliers to seek approval before subcontracting any part of their supply chain process and CDUK’s approval is subject to acceptance by the subcontractor of the Suppliers' Code of Conduct and all other 

          applicable conditions that CDUK determines.

  • 2. Christian Dior  Code of  Conduct("Christian Dior Code of Conduct") available upon request

          The ‘Christian Dior Code of Conduct’ includes relevant sections on “Honesty & Ethical Conduct”, “Compliance with Law & Regulations”, “Safe Working Conditions” and “Sales & Commercial Transactions”.
          Our Anti-modern slavery Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human 

         trafficking is not taking place anywhere in our supply chains.
         CDUK expects its employees and suppliers to engage in and promote honest and ethical conduct, comply with all applicable laws, rules and regulations in their own area and act responsibly, with due care, competence and   

         diligence when dealing with colleagues, customers, suppliers, agents and intermediaries.
         The Christian Dior Code of Conduct reiterates the LVMH Code of Conduct and commitment to act to the highest standards of integrity, respect and engagement in their behaviours and in the way that they conduct business every 

         day, everywhere.
         This code further states that the group companies will inform all its commercial partners of its ethical principles and expectations and will ask its suppliers to comply with the principles set out in the Suppliers' Code of Conduct.

         In particular, this code specifies compliance with social issues to abide, respect and adhere to the company moral and ethical values in the management of the company concerning Human Rights, working Conditions and

         nvironmental issues

Supplier and Contractor Due Diligence

CDUK has been carefully reviewing its suppliers and a lot of its suppliers are carefully chosen for the entire group by the parent company.
Moreover, a new action has been put in place prior to engaging into any new contractual relationship with a supplier or contractor. CDUK requires suppliers and contractors to satisfy us that they are complying with the Suppliers’ Code of Conduct.
CDUK reserves the right to check adherence of its suppliers and contractors to the principles set out in the Suppliers' Code of Conduct and to conduct compliance audits at any time without notice. Upon reasonable request, CDUK suppliers and contractors shall supply the necessary information and grant access to CDUK representatives to verify compliance with the requirements of this Code. Suppliers and contractors shall further keep proper records to prove compliance with this Code and provide access to complete, original, and accurate files to CDUK representatives.
Upon reasonable request, CDUK suppliers and contractors must improve and correct any deficiency discovered during any such audits.
CDUK shall use its reasonable endeavours to ensure that all CDUK supplier and contractor template contracts contain clauses requiring CDUK’s suppliers and contractors to adopt similar anti-modern slavery standards and practices.

Training and Awareness

CDUK conducts regular training for its employees to ensure legal and human compliance across CDUK. The training enables CDUK to reduce business risk of non-compliance through efficient processes and reliable data and reporting.  All documentation, policies and updates are provided for easy access via the employee portal for all employees.

It is mandatory for all CDUK employees to familiarise themselves with this statement. It forms part of the induction training process for new employees and is available in English. CDUK’s aim is to eliminate any risk of Modern Slavery in its business operations and in its supply chains.

This statement is made pursuant to Section 54(1) of the Modern Slavery Act 2015 and constitutes CDUK’s slavery and human trafficking statement for the financial year ending 31 December 2016.

The Board of Directors of CDUK has approved this statement and it has been duly signed by the following Director:

Hien Tran Trung
Director
Christian Dior UK Limited
Date: June 23rd, 2017

LEGAL TERMS AND CONDITIONSopen

I. IDENTIFICATION

 

This website www.dior.com (hereinafter referred to as the “Website”) is published by Christian Dior Couture, a joint stock company with equity established at EUR 290,055,840, listed under the Paris Trade and Companies Register under number 612 035 832, with a head office located at 30, avenue Montaigne 75008 Paris - Telephone number: +33 (0)1 40 73 73 73.

The President and CEO of Christian Dior Couture and Publication Director is Sidney Toledano.

The Website is hosted by the company SMILE, with a head office located at 20 rue des Jardins - 92600 Asnières-sur-Seine, France  - Telephone number: +33 (0)1 41 40 11 00.

Website access and the use of its content are subject to the usage stipulations provided hereinafter. The act of accessing and browsing this Website implies that the internet user fully and unreservedly accepts the following stipulations.

 

II. INTELLECTUAL PROPERTY

 

2.1 Ownership

 

Christian Dior Couture is the owner of the Website's domain name.

The entirety of the Website, as well as its components (in particular text, structure, software, animated items, photographs, videos, illustrations, drawings, graphic representations, logos, etc.) are creative works protected by articles L.111-1 et seq. of the French Intellectual Property code. They are the sole property of Christian Dior Couture; the latter is the sole party authorised to use the said intellectual property and related personality rights, brands, models, creative works, software, databases, interpretations and image rights, as the originator or through a formal authorisation or licence.

 

2.2 Penalties

 

Use of all or part of the Website, particularly by means of downloading, reproduction, transmission, representation or circulation, for purposes other than personal and private use and with a non-commercial aim by the Internet user is strictly prohibited. The party liable for infringement of the above shall be liable to penalties stipulated in both the French Intellectual Property code with regard to copyright infringement (article L. 335-1 et seq.) and brand rights (article L. 716-1 et seq.) in particular, and the French Civil Code with regard to general legal liability (article 9, Sections 1382 et seq.).

 

2.3 Hypertext links

 

It is forbidden to create any and all hypertext links to any one of the web pages or components of the Website without prior written authorisation from Christian Dior Couture. Said authorisation may be withdrawn at any moment. Any and all websites with hypertext links to the Website or any one of its components are not under the control of Christian Dior Couture. Christian Dior Couture formally declines any liability (particularly with regard to editorial content) concerning access to, and the contents of, such websites.

 

 

III. LIABILITY

 

Christian Dior Couture shall undertake to ensure the accuracy and updates of information published on the Website to the best of its ability. The company reserves the right to correct content at any time and without prior notification. However, Christian Dior Couture cannot guarantee the accuracy, precision and comprehensiveness of information made available on the Website. Said information shall not constitute any guarantee or commitment by Christian Dior Couture with regard to the Internet user.

 

In particular, Christian Dior Couture shall not be held liable for:

 

- Any imprecision, inaccuracy or omission regarding the information available on the Website;

 

- All and any damage arising from computerised intrusion by a third party, resulting in a modification to the information made available on the Website;

 

- And, more generally, any and all direct or indirect damage, irrespective of the cause, origin, nature and consequences, caused as a result of access by anyone to the Website or inability to access the said Website, along with the use of the Website and/or credit given to any information arising directly or indirectly therefrom.

 

Christian Dior Couture shall implement means intended to ensure the security of the files generated from personal data collected from the Website. It is, however, formally stated that Christian Dior Couture has no control over the risks related to the operation of the Internet and draws the attention of Internet users to the presence of possible risks in terms of confidentiality of data transmitted across this network.

 

IV. AMENDMENTS TO LEGAL TERMS

 

Christian Dior Couture informs Internet users viewing the Website that these legal terms may be amended at any time. Such amendments shall be published online and shall be deemed accepted without reserve by any and all internet users accessing the Website after the said amendments have been published online.

 

V. DISPUTES

 

These legal terms have been drawn up in accordance with French law and, in particular, with the provisions of Law no. 2004-575 dated 21 June 2004 "for confidence in the digital economy" and the French data protection act (the “Loi relative à l’informatique, aux fichiers et aux libertés n°78-17”) dated 6 January 1978. French courts shall exercise jurisdiction over all and any disputes arising from the use of the Website, subject to contrary provisions arising from Regulation no. 44/2001 dated 20 December 2000 concerning court jurisdiction and the application of rulings in civil and commercial matters (Brussels I).

 

If the Internet user has any questions about the use of the Website and/or these legal terms, or any request that he or she wishes to address to Christian Dior Couture, they are invited to send a message via the "CONTACT" section of the Website or an email to the following address: contactdior@dior.com.

Gender Pay Gap Report 2017open

Christian Dior UK Limited

Gender Pay Gap Report 2017

 

The Equality Act 2010 (Gender Pay Gap Information) Regulations 2017 require the company to publish our gender pay gap taking the snapshot date of the 5th April 2017.

Christian Dior is committed to equal opportunities and the promotion of diversity and equality in the workplace. We have a strong policy on the management of equal opportunities. Diversity and transparency to others are fundamental values for us, ensuring fairness for all our employees in terms of careers and development, by guaranteeing equal opportunities for all genders based on objective criteria. We are convinced that diversity and equality, in all its forms, is a source of wealth and creativity for our teams.

 

The reports show the ‘Median’ and ‘Mean’ pay gap for the total population.  As with most businesses we employee less people at Senior Executive positions and within the UK we have one Senior Executive whose responsibilities are not compariable to the rest of the positions within our network, hence due to this the salary of this position is not a true reflection of the gender pay gap and we have produced fiqures including and excluding this position.

 

Our population of female employees are twice the number of male employees and this is also reflected within the results of our ‘Median’ and ‘Mean’ calculations.

 

The LVMH gender objective at senior management is to be 50:50 by 2020 and our aim will be to focus on vertical and horizontal integration to achieve this level.

 

Our results show the ‘Median’ & ‘Mean’ pay gap as at the snapshot date of the 5th April 2017. The mean pay gap is 13.57%, due to the reason referred to previously is not representative of our employees.  Excluding the person’s pay the company’s gender mean pay gap is reversed to -2.9% and the median pay gap is -8.3%.

 

UK Population : Male 34% ; Female 66%

Median : -8.3%

Mean : 13.57%

 

 

UK population (Excludes Senior Exec) : Male 34% ; Female 66%

Median : -8.3%

Mean : -2,9%

 

 

The mean and median gender pay gap by pay quartile shows the split between each quartile is equal and supports the company objective of an even integration of positions within hierachy and pay scale. 

 

Lower Quartile : Male 53%; Female 47%

Median : -3,10%

Mean : 0,50%

 

Lower Middle Quartile: Male 29% ; Female 71%

Median : 1,23%

Mean : 0,35%

 

Upper Middle Quartile : Male 16% ; Female 84%

Median : 0,20%

Mean : 0,06%

 

Upper Quartile : Male 41% ; Female 59%

Median : -4,70%

Mean : 28,10%

 

Upper Quartile (Excludes Senior Exec)

Median : -4,70%

Mean : -4,90%

 

Bonus is a contractual benefit for management and head office positions. Head office accounts for 6.3% of our population and 18% of the employees who receive a contractual bonus.  The senior executive position, as explained previously is shown included and excluded to show a more reflective percentage of gender bonus pay gap being a mean of 0.07% and Median of 8.73%

 

We have a higher population of females receiving bonus due to our gender demographic and as stated previously our aim is to have a gender split of 50:50 by 2020 within all hierachy levels of Management.

 

Bonus : Male 35%; Female 65%

Median : 22,33%

Mean : 59,10%

 

Bonus (Excludes Senior Exec): Male 35%; Female 65%

Median : 8,73%

Mean : 0,07%

 

As UK Human Resources Director of Christian Dior UK Limited, I, Samantha Brunton can confirm that the data and information presented in this report are accurate and meet the requirements of the Equality Act 2010 (Gender Pay Gap Information) Regulation 2017.

 

Duly signed by Samantha Brunton, UK Human Resources Director, 29th March 2018

General Sales Conditionsopen

GENERAL SALES CONDITIONS

 

 

Preliminary Article

 

Christian Dior Couture (hereinafter referred to as the "Company") creates, designs and sells throughout the world luxury ready-to-wear clothing and fashion accessories for men and women carrying the Company's labels, such as: Christian Dior, Dior, Baby Dior, Dior Joaillerie.

 

In order to meet its customers' wishes to best possible effect, in addition to the boutiques run by it and its distribution network, the Company has set in place a system for the distance selling of a selection of items by telephone and the Internet

 

Article 1 – Scope of application

 

These standard terms and conditions of sale are applicable to all sales of items carrying the Company's labels concluded at a distance: (i) either by telephone or through the intermediary of the customer relations department set in place by the Company (hereinafter referred to as: the "Customer Relations Department"), (ii) or through the intermediary of the Company's website, which is identified by the domain name "www.dior.com" (hereinafter referred to as the "Website"):

 

-              by accepting orders placed by customers who are natural persons (as distinct from legal entities) acting as a consumer (as understood by the law and case law), who habitually reside in the territory of Belgium, Germany, Spain, France, Italy, Netherlands or the United Kingdom;

 

-              with a view to delivering to these same customers, on their own account, or to any third party of their choice who also normally resides within this territory and whose capacity is likewise that of a consumer (as understood by the law and case law).

 

All sales of items carrying the Company's labels effected through the intermediary of the Customer Relations Department and/or the Website are subject to these standard terms and conditions of sale, which the customer accepts. These terms and conditions may be modified or updated; the terms and conditions applicable to an order placed by a customer are those in force on the day on which the order is placed.

 

Article 2 – Identification of the company making the offer

 

Christian Dior Couture S.A., a limited company with a capital of €290,055,840, registered with the Paris Trade and Companies Register under the number 612 035 832, whose registered office is at 30 avenue Montaigne, 75008 Paris, France; Telephone: 01 40 73 73 73; Fax: 01 40 73 73 74; Email address : contactdior@dior.com; VAT no. FR 37 612035832.

 

Article 3 – Information concerning items and limitation of liability

 

3.1          Information (categories, corporate names, definitions, reproduction of items, detailed descriptions: properties, characteristics and composition, etc.) concerning all items carrying the Company's labels offered for sale at a distance that are available, in accordance with the legal and regulatory provisions applicable, in all Christian Dior Couture boutiques, on the Website or via the Customer Relations Department, from Monday to Saturday from 10.00 a.m. to 7.00 p.m. (apart from public holidays), by telephone at 01 40 73 73 73 (+33 1 40 73 73 73) or by fax at 01 40 73 73 74 (+33 1 40 73 73 74).

 

While taking the utmost care and ensuring the maximum degree of accuracy when placing information and descriptions of the various items online and as regards the data available from the Customer Relations Department or on the Website or from the Christian Dior Couture boutiques, and regularly updating the said information, descriptions and data, the Company cannot accept liability for any non-substantial errors that may occur. In the same way, although photographs and other reproductions of the items for sale represent them faithfully on the Website and in the Christian Dior Couture boutiques, within the limits of the available techniques and in accordance with best market standards, they may nevertheless contain non-substantial errors. The customer acknowledges this and accepts it. At all events, if an item delivered is not in conformity with its description, the Company undertakes to correct this error, as provided for in Articles 13 and 14 below.

 

3.2          Speaking more generally, the Company cannot be held liable:

 

-              for interruptions or delays noted by the Customer Relations Department or on the Website owing to the carrying out of maintenance work, or owing to technical breakdowns, force majeure, or to a third party or to any circumstances whatsoever outwith its control;

 

-              if it is impossible for either the customer or the Company to contact the Customer Relations Department and/or momentarily impossible to access the Website, owing to facts or actions outwith the Company's control, such as computer breakdowns, interruptions of the telephone network or the Internet network, or faults affecting the hardware or software that enables reception of the said Internet network, etc.

 

Article 4 – Conditions concerning the placing of an order for items

 

4.1          In order to place an order with the Customer Relations Department or on the Website, the customer must have reached the age of majority, must usually reside in the territory of Belgium, Germany, Spain, France, Italy, Netherlands or the United Kingdom, enjoy legal capacity and hold a credit card as defined in Article 9 below.

 

Orders received in German, English, Spanish, French and Italian will be accepted within the limit of the available stocks. To that end, the customer will be informed at the time of accepting the order, either by the Customer Relations Department, or on the Website information page describing each of the items:

 

-              of the availability of the item;

 

-              or, in the event of temporary unavailability of the item in question, of the possibility of ordering it with a view to subsequent delivery within the timeframe specified on this occasion.

 

If, despite the Company's vigilance, the items ordered are no longer available, the Company will inform the customer of this by any appropriate means (telephone call or email) as soon as possible.

 

4.2          The Company is committed to respect your privacy.

The customer undertakes to ensure that all the information communicated to the Company via the Customer Relations Department or on the Website in the context of his/her order is compliant with these standard terms and conditions of sale and full, accurate and up-to-date. Failing this, the Company reserves the right: (i) to cancel the order and the corresponding payment or, (ii) in order to first check the existence and accuracy of the customer’s information and addresses, to require that he/she supplies official documents evidencing them.

 

It is hereby pointed out that when an order is placed, the Company collects personal data. Data marked with an asterisk collected by Company is compulsory for the processing and delivery of your order and invoices. This information is treated confidentially and is used by Company for customer relationship management in accordance with the Privacy Policy available here. In addition, if the customer has ticked the appropriate box, its data may be used by Company for direct marketing purposes which may be tailored based on the personal data we know about you and your preferences. They may be completed by any personal data customer provides to or share with Company in the course of their relationship through any touchpoints customer uses to interact with Company (e.g. in store, call center, dior.com, social media, digital app, events).  

 

These data may be communicated to the Company's contractual partners intervening in the context of performance of the order (e.g. those acting as intermediaries, such as banking institutions for the payment for orders).

In particular, the customer is informed that this same personal data is also collected by FIA-NET S.A., the company responsible for analysing orders and combating credit card fraud. If a payment is not honoured owing to fraudulent use of a credit card, the personal data relating to this unpaid order will be recorded in a file concerning "payment incidents" kept and consulted by FIA-NET S.A. In this same context, the customer's communication of incorrect information, as likewise any anomalies noted in his/her order, may also be specifically processed by FIA-NET S.A.

 

As per applicable laws and regulations, the customer has the right to access his/her personal data and have it modified, rectified or deleted if appropriate. Customer may exercise this right at any time, upon sending Company notice, enclosing a copy of his/her ID, to : contactdior@dior.com or Christian Dior Couture – Service Relation Clientèle – 11 bis rue François 1er - BP39 - 75008 Paris.

For any further information on the processing of your personal data by Company, customer is invited to look up Company Privacy Policy available here.

 

With respect to processing carried out by FIA-NET S.A., the customer may exercise this same right by writing a letter to and proving his/her identity to: FIA-NET S.A. - Service Informatique et Libertés - Traitements n°773061 and n°1080905 - 22 rue Drouot, 75009 PARIS.

 

In addition, the Website uses cookies. For more information about the use of cookies by Company, customer is invited to look up Company Cookie Policy available here.

 

4.3          In accordance with the provisions of Article L. 121-11 of the Consumer Code, the Company is entitled, where retail sales are concerned, to refuse to accept any abnormal order that exceeds the authorized number of items, namely:

 

- 5 items per order and/or

- 2 identical items (regardless of their colours and/or sizes) ordered during a 30-day period of time.

 

The Company will also be entitled to refuse to accept any order: (i) placed by a customer with whom there is an outstanding dispute relating to the payment of a previous order; or (ii) that is not compliant with these standard terms and conditions of sale.

 

If the Company notes that the order does not meet these standard terms and conditions of sale (for example: an inaccurate delivery address, or an order that exceeds the order thresholds), it will inform the customer either directly on the Website, or by telephone, or by means of an email. If the customer fails to contact the Company in order to correct any inaccurate items of information or information given in his/her order that is contrary to these standard terms and conditions of sale, the Company reserves the right to purely and simply cancel the order and the corresponding payment.

 

Article 5 – Orders placed by telephone with the Customer Relations Department

 

Telephone orders can be placed with the Customer Relations Department, whose number is 33 (0) 1 40 73 73 73 (price of a local call), from Monday to Saturday from 10.00 a.m. to 7.00 p.m. (apart from public holidays).

 

Once the customer's bank has authorized the debiting of the customer's bank account, the order will be directly forwarded to the Company department responsible for preparing orders for despatch.

 

All orders placed in this context are binding on the customer.

 

Article 6 – Orders placed by Internet on the Website

 

Orders placed on the Website are subject to strict compliance with the procedures described below, which are confirmed by a succession of different screens on which the successive steps that the customer must imperatively follow in order to validate his/her order are duly displayed.

 

6.1          Step one: the customer selects the items he/she wishes to buy

 

On the Website, the customer selects, registers and validates the identification and quantity of the items that he/she wishes to order (whose availability will be confirmed, if this is the case, by the Company); these items will be added to his/her "Shopping Basket".

 

6.2          Step two: verification of the items selected

 

The customer may freely modify online his/her "Shopping Basket" containing the items selected, remove an item initially selected, modify the quantities ordered or alternatively add an item by clicking on the corresponding elements placed at his/her disposal in the "Shopping Basket". The price of the items selected will be automatically displayed in the "Shopping Basket", as defined below in Article 8.

 

6.3          Step three: confirmation of the items selected and validation of the order

 

Once the customer has made his/her selection and wishes to validate the contents of his/her "Shopping Basket", he/she must next identify himself/herself:

 

-              If he/she has an account on the Website: by his/her email address (user ID) and password;

 

-              If he/she does not have an account on the Website: by his/her name, address of usual residence to which the order will be invoiced to him/her, telephone number.

 

The customer must also validate:

 

-              the delivery address for the order, it being noted that the said address may correspond to the usual place of residence in Germany, Spain, France, Italia or the United Kingdom of a third party beneficiary chosen by the customer or, failing this, the address of the company in which the third party beneficiary pursues his/her professional activity if this is located in the same territory;

-              the despatch method opted for (express or standard post), standard carriage costs being borne by the Company;

-              and, lastly, the chosen payment method.

 

Once all this information has been duly recorded and validated, the price of the items, as defined below in Article 8, and the carriage costs, if any, will be automatically displayed.

 

After communicating the number of his/her credit card, in accordance with the provisions of Article 9 below, the customer must then click on the "VALIDATE MY PAYMENT" button in order to debit his/her bank account.

 

The authorization to debit his/her bank account issued by the customer's bank will then be displayed. The customer is advised to register and/or make a print-out of this debit authorization. Once the customer's bank has authorized the debiting of his/her bank account, his/her "Shopping Basket" will be directly forwarded to the Company department responsible for preparing orders; the customer will then see his/her order number displayed.

 

This order will be binding on the customer as from the time when the "Shopping Basket", duly filled and validated by the display of the registration page for the order, is received by the Company.

 

6.4          Step four: the Company's acknowledgement of receipt of the order

 

The Company will then acknowledge having received the order by means of an email sent to the email address communicated by the customer. In accordance with the provisions of Article 1126 of the Civil Code, the customer formally agrees to the Company's using an email for the purpose of confirming the content of his/her order.

 

This confirmation email will note all the information communicated by the customer and will indicate, where relevant, any difficulties or reservations concerning the order (availability of the items ordered, delivery timeframes or payment method chosen). It will give the order number allocated to the customer by the Company.

 

6.5          Step five: despatch of the items

 

At the time of despatch of the items ordered to the delivery address chosen by the customer, the Company will send the latter an email informing him/her of the said despatch and the banking of him/her payment, as provided for below in Article 9.

 

 

 

 

Article 7 – Proof of the order

 

Generally speaking, it is expressly agreed between the Company and the customer that emails exchanged by the parties will hold good and be held to be authentic, as will the automatic registration systems used by the Customer Relations Department or used on the Website, especially as concerns the nature and date of the order. In addition, the Company will keep the items of information concerning any order whose value is equal to or greater than one hundred and twenty euros (€120) for a period of ten (10) years. This information will be made available to the customer on his/her sending a request to that effect to: contactdior@dior.com or to Christian Dior Couture – Service Relation Clientèle – 11bis rue François 1er - BP39 - 75008 Paris. The customer is nevertheless advised, in the case of orders placed on the Website, to also keep a copy (in the form of a computer record and/or a paper print-out) of the various items of information relating to his/her order (for example, the email sent by the Company as provided for in Article 6.4 above).

 

Article 8 – Price of the items

 

The prices communicated by the Customer Relations Department or displayed on the Website are given Euros and Pounds Sterling and include all taxes applicable, such as VAT, but do not include delivery costs.

 

The prices involved are those in force at the date of the order.

 

The amount of the transport costs, if any: (i) will be communicated to the customer by telephone by the Customer Relations Department; (ii) will be automatically displayed, if relevant, on the Website at the time of the validation of the despatch method chosen by the customer, as stipulated in Article 6.3 above, and will also be communicated to the customer at the time of confirming his/her order by email.

 

At the time of delivery, the customer will receive written confirmation of the price paid for each item and the delivery costs charged.

 

Article 9 –Payment terms

 

The customer's purchases will be paid for by credit card. The following credit cards are accepted by the Company: "CB" cards, Visa cards, Eurocards, Mastercards, Bancontact, Ideal and American Express cards. Cards issued by banks domiciled outside France must obligatorily be international credit cards. In this context, the customer undertakes to effect payment via a credit card of which he/she is to be the holder, which mentions his/her identity (surname and first name).

 

The customer will inform the Customer Relations Department by telephone of his/her credit card number and/or his/her bank details. For online payment on the Website: the customer will access a secure server operating in SSL mode (128 bits) that has been certified by a Certification Authority. The customer must provide his/her credit card number and/or his/her bank details by filling in the online payment form.

 

The transaction will then be effected by the customer in accordance with secure banking standards, either by telephone or on the Website, by communicating his/her credit card number and/or bank details; the customer unconditionally agrees in advance that the Company may complete the secure transaction in question. The customer therefore authorizes his/her bank in advance to debit his/her account with a view to any registrations or statements forwarded by the Company, even in the absence of invoices signed by the holder of the card. The authorization to debit the customer's account is always given only for the amount of the item/ items bought.

 

The customer's credit card will then be debited after verification of the fact that his/her order is in conformity with these standard terms and conditions of sale, and after having checked the availability of the item(s), at the time of the despatch of the latter by the Company. If, for any reason whatsoever (objection, refusal on the part of the issuing centre, etc.), debiting the sums payable by the customer proves to be impossible, the order will not be registered by the Company and/or will be cancelled.

 

Article 10 –Delivery

 

Items can only be delivered:

 

-              either to the customer's usual place of residence;

 

-              or to the delivery address indicated by the customer at the time of placing his/her order, it being pointed out that this address must correspond to the usual place of residence of a third party beneficiary chosen by the customer who normally resides in Germany, Spain, France, Italy or the United Kingdom or, failing this, to the address of the company in which the latter pursues his/her professional activity, provided that this is located in the same country as that of the said third party's usual place of residence; it is understood that that items cannot be delivered to hotels or post office boxes.

 

Once payment of the amount payable for the items ordered has been duly recorded, these items will be delivered to the delivery address indicated by the customer. To that end, the latter undertakes to have communicated an exact delivery address to the Company.

 

The items ordered will be delivered:

 

-              either on the date or within the timeframe indicated to the customer by the Company and, at the latest, within thirty (30) days of the date of the order;

 

-              or within the timeframes notified to the customer in the case of temporary unavailability of the item in question and accepted by the customer: (i) at the time of placing his/her order with the Customer Relations Department by telephone; (ii) at the time of adding an item in his/her "Shopping Basket" prior to acceptance of his/her order.

 

The Company will deliver the items ordered by standard or express post as chosen by the customer. Deliveries will take place exclusively in Belgium, Germany, Spain (outside the Principality of Andorra and the Canary Islands), metropolitan France (including Corsica) or to Monaco, Italy (apart from the Vatican State and San Marino), Netherlands and to the United Kingdom (mainland Britain and Northern Ireland).

 

Article 11 – Reservation of title

 

THE COMPANY RESERVES THE OWNERSHIP OF THE ITEMS DELIVERED UNTIL SUCH TIME AS THE PRICE HAS BEEN PAID IN FULL, IN PRINCIPAL AND INTEREST. PAYMENT WILL BE COMPLETED ONCE THE PRICE HAS EFFECTIVELY BEEN BANKED. IN THE CASE OF TOTAL OR PARTIAL NON-PAYMENT, THE COMPANY MAY ISSUE A FORMAL CLAIM IN RESPECT OF THE ITEM OR ITEMS DELIVERED BY THE COMPANY TO THE CUSTOMER.

 

Article 12 – Intellectual property rights

 

The customer is granted a limited right to use the Website, which remains the exclusive property of the Company, which created it and put it online, including the web pages, images, word sources and database composing it. The customer accordingly undertakes not to disseminate or reproduce the Website, either in whole or in part, in any form whatsoever. The Company's items and trademarks, such as Christian Dior, Dior, Baby Dior, Dior Joaillerie, etc. (this list is not exhaustive), and all the trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos featuring on the Company items sold at a distance, or on their accessories or packaging, whether filed or not, are and will remain the exclusive property of the Company.

 

Any total or partial reproduction, downloading, modification or use of these trademarks, illustrations, images and logos, designs and models, for any reason whatsoever and on any medium whatsoever, without the Company's express prior written consent, is strictly prohibited.

 

The same applies to any combination or conjunction with any other trademark, symbol, or logo or, in general, any distinctive sign destined to form a composite logo. In the same way, the following are strictly forbidden without the Company's express prior written consent:

 

-              the creation of hyperlinks towards any of the pages or elements making up the Website;

 

-              any non-compliant use of this right to use the Website and, in particular, use of any of the elements making it up (items presented, descriptions, prices, data, software, graphics, images, texts, photographs, tools, etc.) for the purpose of making a sale or for any other directly or indirectly commercial use.

 

Article 13 – Right of withdrawal and the right to return items

 

In accordance with the provisions of Articles L. 221-18 et seq. of the Consumer Code, the customer has a right of withdrawal that he/she may exercise:

 

-              on the Website via the section "Request concerning a return": the Company will acknowledge having received the customer's withdrawal from the sale by means of an email,

 

or

 

-              by returning to the Company the withdrawal form sent to him/her by the Company in the email confirming his/her order (also accessible here) duly filled in or by any other written declaration expressly mentioning the fact that he/she is exercising his/her right of withdrawal, or by means of a letter sent to: contactdior@dior.com or to Christian Dior Couture – Service Relation Clientèle – 11 bis rue François 1er - BP39 - 75008 Paris,

 

without having to justify his/her decision, within thirty (30) days as from the time of receiving the items. The customer acknowledges that he/she has been informed and accepts that, pursuant to article L. 221-28 3rd of the Consumer Code, he/she will not benefit from such right of withdrawal for personalised items, for items made to his/her specifications and/or revised or altered at his/her request.

 

The customer must then return the items delivered:

 

-              either by following the various different steps of the procedure suggested by the Company, as described on the Website, in the context of which all the costs of returning the items will be met by the Company, within the limit of one despatch of returned items per order;

 

-              or by any means chosen by them, at his/her own expense. Customer is advised to keep any proof of having returned items, which presupposes that the items will be returned by the customer by recorded delivery or any other means that allows a specific date to be established.

 

At all events, the return of items that have been delivered must be made by the customer:

 

-              within thirty (30) days as from the time of his/her exercising his/her right of withdrawal,

 

-              in their original packaging (or at least in packaging that will afford the items in question an equivalent degree of protection during their return transport), in perfect condition that enables them to be put back on sale by the Company, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a delivery slip enclosed with the items delivered.

 

Reimbursement of the price invoiced for items returned will be effected by crediting the customer's bank account within, at the latest fourteen (14) days as from the time when the Company receives the said items. Any personalised, revised or altered item, or any item returned in a damaged, used, incomplete or soiled condition, may not be refunded or exchanged.

 

Article 14 – Conformity – warranty

 

The customer must ascertain that the items delivered to them correspond to his/her order. If the items delivered are not the items that were ordered, the customer is advised to:

 

-              inform the Company of this as soon as possible, either directly on the Website under the heading "Request concerning a return", or by means of a telephone call made to the Customer Relations Department (at the number and during the times indicated in Article 3 above), or by means of an email sent to: contactdior@dior.com explaining why the item is not in conformity with his/her order,

 

-              and return the items in question in their original packaging (or at least in packaging that will afford the items in question an equivalent degree of protection during their return transport), in perfect condition that enables them to be put back on sale by the Company, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the items delivered,

 

-              following, in order to facilitate the Company's processing of the returned item, the various different steps of the procedure suggested by the Company, as described on the Website, in the context of which all the costs of returning the item will be met by the Company, within the limit of one despatch of returned items per order.

 

If the customer organizes the return of the said items himself/herself, by means chosen by him/her and at his/her own expense, he/she is advised to keep any proof of having returned the items by recorded delivery, or by any other means that allows a specific date to be established. The cost of returning the item will be met by the Company, provided that the Company agrees that the customer is right in claiming that the item returned is not in conformity with his/her order, further to the latter's having sent proofs of the said costs to the Company. They will then be reimbursed by crediting the customer's bank account accordingly.

 

If it is not possible to exchange the item returned, and if the customer does not wish to be sent a credit note, reimbursement of the price invoiced for non-compliant items that have been returned will be effected by crediting the customer's bank account within, at the latest, fourteen (14) days as from the Company's receipt of the returned items.

 

Notwithstanding any specific warranty terms and conditions that may have been forwarded to the customer with the item delivered, the Company's items are subject to the following legal guarantees concerning conformity and any defects in any item sold:

 

Article L. 217-4 of the Consumer Code stipulates that: "The seller delivers goods that are in conformity with the sale contract, and will be responsible for setting right any non-conformity existing at the time of delivery.

 

It will also be responsible for any non-conformity resulting from the packaging, or from the instructions concerning assembly or installation if the seller is responsible for this under the terms of the sale contract or if it took place under their responsibility."

 

Article L. 217-5 of the Consumer Code: "The good is in conformity with the contract:

1. if suitable for the use normally expected of similar goods and:

- if it corresponds to the description given by the seller and possesses the qualities presented by the latter to the purchaser in the form of a sample or model;

- if it presents the qualities that a purchaser may legitimately expect in the light of the public declarations made by the seller, the producer or their representative as, for example, in advertising material or labelling;

2. Or if it presents the characteristics defined by mutual agreement by the parties or is suited to any special use sought by the purchaser, brought to the seller's knowledge and agreed to by the latter."

 

Article L. 217-12 of the Consumer Code: "Legal actions resulting from the non-conformity of goods are time-barred at the end of two years as from the delivery of the goods."

 

Article L. 217-16 of the Consumer Code: "Where the buyer asks the seller, during the course of the commercial warranty granted to him/her at the time of the acquisition or repair of a product, for a repair covered by the warranty, a period of at least seven days is added to the remaining warranty period.

This period shall run from the buyer’s request to the seller or when the product in question is made available for repair, if such availability is subsequent to the request for intervention."

 

Article 1641 of the Civil Code: "The seller is bound by a warranty relating to any hidden defects in the thing sold that render it unsuitable for its intended use, or which so reduce this use that the purchaser would not have bought it or would have paid a lower price for it had it been aware of these defects".

 

Article 1648, paragraph 1, of the Civil Code: "Any legal action on the score of hidden defects must be brought by the purchaser within a period of two years as from the time of discovering the defect in question".

 

Article 15 – Force majeure

 

The Company's performance of all or part of its obligations will be suspended in the event of the occurrence of an act of God or a case of force majeure, as defined in article 1218 of the Civil Code, which prevents or delays their performance. The Company will inform the customer of any such act of God or case of force majeure within seven (7) days of its occurrence.

 

If this suspension of the Company's performance of its obligations continues for more than fifteen (15) days, the customer will have the possibility of cancelling the order in course. In this case, the customer will be reimbursed by the Company as soon as possible by crediting his/her bank account.

 

Article 16 – Non-renunciation

 

The fact that at any given time the Company abstains from enforcing the performance of any of the provisions set forth in these standard terms and conditions of sale cannot be interpreted as constituting renunciation of the possibility of subsequently invoking the said total or partial non-performance.

 

Article 17 – Validity of the standard terms and conditions of sale

 

Should any of the provisions of these standard terms and conditions of sale come to be declared wholly or partially null and void, the other provisions and all the other rights and obligations resulting from the said standard terms and conditions of sale will remain unchanged and will continue to be applicable.

 

Article 18 – Disputes - Applicable law

 

These standard terms and conditions of sale are governed by French law, except in the event of any imperative provisions to the contrary pursuant to regulation no. 593/2008 of 17 June 2008 concerning the law applicable to contractual obligations (Rome I). Should any dispute arise in relation to the application and/or interpretation of these standard terms and conditions of sale, the customer r has the option to have recourse to contractually-agreed mediation proceedings or to any other method of alternative dispute resolution. Any so-called consumer disagreement or dispute may be resolved amicably via mediation conducted by CMAP (Paris Centre for Mediation and Arbitration). In order to submit a dispute to the mediator, the customer can (i) fill out the form published on the CMAP website: www.cmap.fr, tab “you are: a consumer”, (ii) send his/her request by simple letter or registered letter with acknowledgment of receipt to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris, or (iii) send an email to consommation@cmap.fr. Whatever the method used to refer to CMAP, the customer’s request must contain the following in order to be processed quickly: his/her postal, email and telephone contact details as well as Christian Dior Couture’s full name and address, a brief description of the facts and evidence confirming that he/she first tried to solve the dispute with Christian Dior Couture.

The customer remains free to accept or decline such recourse to mediation and, if recourse is made to mediation, each party remains free to accept or decline the solution suggested by the mediator.

 

If no amicable solution can be reached and no recourse is made to mediation, all disputes potentially generated by these standard terms and conditions of sale shall be submitted to the jurisdiction of the competent courts pursuant to the French Code of Civil Procedure and the French Consumer Code.

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FRAGRANCE & BEAUTY

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This site (hereinafter the "Site") is published by Parfums Christian Dior, a Société Anonyme having its head office located at 33, avenue Hoche 75008 PARIS, with a share capital of 2,620,860 Euros, registered with the Paris Commercial and Companies Registry under number 552 065 187. The Publication Director and Editorial Manager of the Site is Valérie Loh, International Internet Manager, CRM & Media. Hosting of the Site is provided by LINKBYNET 5-9 Rue, de l'Industrie - 93200 Saint-Denis.

Access to the site, as well as the use of its contents, is subject to the following terms of use. Accessing and browsing the Site constitutes unconditional acceptance by the visitor of the following stipulations: The Site is owned exclusively by Parfums Christian Dior which is the only entity authorized to use the intellectual property rights and personality rights related thereto, in particular the brand, models, copyrights and image rights, in terms of originals or through express authorization.
Christian Dior is the owner of the brands: 克麗絲汀, 迪奧, 姫仙蒂婀 克里斯蒂昂 迪奥, КРИСТИАН ДИОР, דיור ディオール, クリスチャンディオール.
The use of all or part of the Site, particularly through downloading, reproduction, transfer or representation for purposes other than personal and private use for non-commercial intentions, is strictly prohibited.

Parfums Christian Dior endeavors to make its best efforts to ensure the accuracy and updates of the information distributed on its Site and reserves the right to correct, at any moment without prior notice, its contents. However, Parfums Christian Dior cannot guarantee the accuracy, precision and exhaustivity of information available on the Site.

As a result, Parfums Christian Dior accepts no responsibility whatsoever: for any imprecision, inaccuracy or omission with regard to information available on the Site, for any damage resulting from the intrusion by a third party leading to modification of the information available on the Site, and, more generally, for any damage, direct or indirect, for whatever cause, origin, nature and consequence, brought about by anyone having access to the Site or the impossibility of accessing the Site; likewise for the use of the Site and/or credit granted to any information emanating directly or indirectly from the latter.

Visitors are likely to provide personal data. Provision of this personal information is optional. in accordance with the French Data Protection and Civil Liberties Law n° 78-17 of 6 January 1978, each visitor may access personal data concerning him/her and amend or delete it, if appropriate, by contacting Parfums Christian Dior - Customer Services Department - 33 avenue Hoche 75008 Paris.

Parfums Christian Dior may set up a "cookie" on the visitor's computer who allows him/herself to be identified. The visitor is reminded that it is possible to refuse the installation of "cookies" on his/her computer by configuring his/her browser accordingly. Parfums Christian Dior has installed the means to ensure the security of files constituted from personal data collected on the Site. However, Parfums Christian Dior is not able to control the risks linked to operation of the Internet and would draw the internet user's attention to the existence of possible risks concerning the confidentiality of data transiting through this network and accepts no responsibility whatsoever concerning this risk. The creation of hypertext links to the Site may only be done so with the prior, written authorization of Parfums Christian Dior, which may be revoked at any time. As a result, Parfums Christian Dior accepts no responsibility whatsoever concerning the contents of sites linked to the Site.

Parfums Christian Dior informs visitors to the Site that these conditions may be changed at any time. These modifications are published online and are considered to be accepted unconditionally by all visitors accessing the site following their publication on line.

The present terms and conditions are governed by French law. French courts of law are territorially qualified and are acquainted with any lawsuits related to use of the Site.

Click on this link if you wish to send a message to our host. (Law n°: 2004-575 of 21 June 2004)

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